FREQUENTLY ASKED QUESTIONS
We do restock select pieces; however, most of our items are one-of-a-kind. Once a unique piece is sold, it typically cannot be replaced. We recommend checking back often or joining our notification list to be the first to know when new items arrive.
Yes Jade & Co is a real e-commerce jewelry brand. They provide product details and customer support to help buyers shop with confidence.
The company’s headquarters or official address should be listed in the website footer or Contact page. If it’s not listed, you can reach out to their support team for exact location details.
While jade is a featured gemstone, Jade & Co may also offer jewelry in other stones and styles — check the product categories to explore their full range.
You can browse rings, necklaces, bracelets, earrings, and possibly accessory sets, all designed with quality craftsmanship.
We sell Type A natural jadeite, nephrite, and jade jewelry in various colors and cuts. All pieces are carefully authenticated.
All our jade pieces come with a detailed descriptions, grading, and high-resolution images.
Type A jadeite is natural, untreated jade. It retains its natural color and texture, making it the most valuable type.
Yes, each product page features multiple high-resolution images to show color, texture, and craftsmanship.
We offer both raw jade and polished jewelry, including bangles, pendants, beads, and carvings.
We grade jade based on color, translucency, texture, craftsmanship, and market demand.
Yes, we buy all types of jade and jewelry, regardless of size, condition, or quantity.
Absolutely. Condition does not prevent us from making a fair market offer.
Value is based on type, quality, weight, craftsmanship, rarity, and current market trends.
Payments are issued immediately after accepting our offer.
Yes, we ship worldwide using secure, insured shipping methods.
Domestic shipments typically take 3–5 business days; international deliveries vary by destination.
Yes, all orders come with a tracking number so you can monitor your shipment.
Yes, expedited shipping options are available at checkout.
We accept credit/debit cards, PayPal, Apple Pay, and bank transfers.
Yes, we provide premium gift packaging and can include a personalized note.
Type A natural jade is stable and retains its color if properly cared for. Avoid prolonged sunlight and harsh chemicals.
Use a soft cloth and mild soap. Avoid chemical cleaners or ultrasonic devices.
Yes, jade is durable, but it should be protected from hard impacts or exposure to chemicals.
Rings can often be resized. Bangles and carved pieces cannot be resized due to their solid structure.
Yes, we accept returns within a specified period. Please refer to our Return Policy for details.
Most of our items are unique and cannot be restocked once sold. Some select pieces may be available again.
Yes, authenticity and appraisal certificates are provided for all premium transactions.
Yes, trade-ins are available for select items. Our team can assess value and provide options.
Absolutely. Our site uses secure encryption, and all payments are processed safely. Customer privacy is a top priority.
