Privacy Policy – Jade & Co

Last Updated: December 2025

Welcome to Jade & Co (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://jade.txmails.com (“website”).

By accessing or using our website, you consent to the practices described in this policy.

1. Who We Are

Jade & Co
Address: 422 Richards St, Vancouver, BC V6B 2Z4, Canada
Email: jade@txmails.com
Phone: 250.566.5445

If you have any questions regarding your data or this policy, please contact us via email.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following information when you interact with our website:

Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely via third-party payment processors; we do not store your card details)
Any information provided through contact forms, account registration, or orders

2.2 Automatically Collected Information

When you browse our site, we automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Cookies and similar tracking technologies

This information helps us improve our website, marketing, and customer experience.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you regarding your order, support, or inquiries
Manage your account if registered
Improve website performance and user experience
Send promotional emails (only with your consent)
Prevent fraudulent activities
Comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies to:

Enable basic website functionality
Remember your preferences
Analyze website traffic
Improve marketing and performance

You can disable cookies through your browser settings, but some site features may not function properly.

5. Sharing Your Information

We do not sell your personal information.

We may share data only with trusted third parties necessary to operate our business, such as:

Payment gateways
Hosting providers
Analytics tools (e.g., Google Analytics)
Shipping partners
Email marketing services

All partners follow strict data protection standards.

We may also disclose information if required by law or to protect our rights.

6. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or misuse.
However, no method of online transmission is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights such as:

Accessing the data we store about you
Correcting inaccurate information
Requesting deletion of your data
Objecting to data processing
Withdrawing consent for marketing communications

To exercise your rights, please contact us at: jade@txmails.com

8. Data Retention

We retain personal information only for as long as necessary:

To process your orders
To comply with legal and tax obligations
To resolve disputes
For business analytics

You may request data deletion anytime.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices, content, or services.
Please review their policies before providing personal information.

10. Children’s Privacy

Our website is not intended for individuals under 13 years of age.
We do not knowingly collect information from children.
If we learn that data has been collected from a minor, it will be deleted promptly.

11. International Data Transfers

As we operate from Canada, your information may be processed outside your country of residence.
By using our website, you consent to the transfer of your data to Canada and other regions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.
Continued use of our website means you accept the updated policy.